Quality is an important part of our service provision. We strive daily to guarantee the continuity and improvement of the quality of our mobility services.
These efforts were the reason we have obtained various hallmarks, among other things.
BIOS-groep is certified for the ISO 9001 quality standards.
Important spearheads in this certification are:
- Customer satisfaction
- Improvement management
BIOS Ambulancezorg BV (hereinafter to be referred to as the AZRR/BIOS-groep) was awarded the HKZ (Harmonisation of Quality Assessment in the Care Sector) hallmark in 2002, with the intention of providing ‘reliable care’ as stipulated in the Health Care Facilities Quality Act. HKZ sees to it that quality is standardised and verifiable, thereby enabling health care facilities to continuously improve the services they provide.
The HKZ hallmark shows that the quality management system meets requirements imposed in the sector itself, by financiers, patients/consumers and the government. It is tested by an independent certification institution.
The hallmark offers a basic guarantee of quality. The AZRR/BIOS-groep has organised the work in such a way that all conditions are met for providing optimal care, with the perspective of the client always as the starting point.
The HKZ Hallmark means that the AZRR/BIOS-groep:
- Sets up and implements processes the right way.
- The customer is central.
- Can present reliable results.
- Works continuously on improving care and service provision.
The BIOS-groep taxi businesses are certified according to the TX-Keur standard.
This means that we implement our work according to the standards imposed by the TX-keur (hallmark) Foundation. TX-Keur makes sure that the interests of travellers, clients and taxi companies are well balanced, which results in TX-Keur being the national quality mark for the entire taxi industry.
This certification guarantees the quality of passenger transportation and provides customers with the guarantee that they will be transported by skilled drivers driving safe, comfortable vehicles.
You can find more information on the TX-keur hallmark on the TX-keur Foundation website: